Terms and conditions for Contractsign

1. Parties

This agreement is entered into between:

Contractsign ("Contractsign")

and

The company or person creating an account ("the Customer").

The subscription service is intended for business use (B2B). Contractsign is established in Denmark and sells to customers internationally.

2. Nature of the service

Contractsign provides a digital software platform for managing and electronically signing documents.

Contractsign:

• Provides a technical platform
• Is not a party to the Customer's agreements
• Does not provide legal advice
• Does not guarantee the legal validity of documents

2a. Electronic signatures

Documents signed through the platform are signed electronically. Electronic signatures made through Contractsign are intended to be legally binding to the extent permitted by applicable law, including the U.S. ESIGN Act, the Uniform Electronic Transactions Act (UETA) and EU Regulation No 910/2014 (eIDAS).

Before signing, signers are shown a consent notice and can request a paper copy or decline to sign electronically. See the Electronic Records and Signature Disclosure for details. The Customer is responsible for ensuring that electronic signing is permitted for the document types the Customer sends.

3. Account and access

The Customer is responsible for:

• Ensuring the information provided is accurate
• Keeping login credentials confidential
• All activity under the account

Contractsign may suspend access in the event of misuse.

4. Payment

Subscriptions are invoiced in advance. Non-payment may result in suspension. Subscription prices are shown excluding VAT. VAT is added at checkout where applicable, at the rate for the Customer's country.

4a. Complaints

If you are a consumer and dissatisfied with a purchase, you can contact us at contact@contractsign.io. You may also complain to the consumer complaints body in your own country, to the Danish Centre for Complaint Resolution (Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg, naevneneshus.dk), or use the European Commission's online dispute resolution portal (ec.europa.eu/odr).

5. Intellectual property

All rights to the platform belong to Contractsign. The Customer receives a non-exclusive, time-limited right of use.

It is not permitted to:

• Copy the platform
• Reverse engineer it
• Transfer access to others

6. Data protection

When personal data is processed:

• The Customer is the data controller
• Contractsign is the data processor

Processing is governed by the privacy policy and the data processing agreement.

7. Availability

The platform is provided "as is". Contractsign does not guarantee uninterrupted operation. Planned maintenance may occur.

8. Limitation of liability

Contractsign is not liable for indirect losses, including loss of operations, lost profits or consequential damages. Contractsign's total liability is limited to the amount the Customer has paid in the 12 months preceding the claim.

The limitation of liability does not apply in cases of:

• Wilful misconduct
• Gross negligence
• Mandatory law

9. Force majeure

Contractsign is not liable for circumstances outside its reasonable control, including:

• Network outages
• Failures by third-party providers
• Orders from public authorities
• Natural disasters

10. Termination

The Customer may cancel the subscription in accordance with the applicable plan. On termination, access to the platform ends. Data is handled in accordance with the data processing agreement.

11. Changes

Contractsign may update these terms with reasonable notice.

12. Governing law and venue

Contractsign is established in Denmark, and this agreement is governed by the laws of Denmark, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. This applies wherever the Customer is located. Disputes are settled by the Danish courts, with the City Court of Copenhagen as the agreed venue in the first instance. If the Customer is a consumer, this does not remove any right to bring proceedings in, or rely on the mandatory law of, the Customer's own country of residence.